Rm89 Privacy Policy – Member Data Protection & Security

1Information We Collect

Rm89 collects various types of information to enable us to provide a safe, seamless, and trusted service to all our members. This information falls into several main categories:

Account Registration Information

• Full name as it appears on your official identification document
• Active email address and mobile phone number
• Date of birth for age verification purposes (18 years and above)
• Username and password chosen during registration
• Residential address details if required for the KYC process

Identity Verification Documents (KYC)

• A valid copy of your identity card (MyKad) or passport
• Supporting documents such as bank statements or utility bills for address verification
• A selfie or facial photo for biometric verification purposes if required

Financial Information

• Bank account or e-wallet details for deposit and withdrawal purposes
• Transaction records including amounts, timestamps, and payment methods
• Deposit and withdrawal history within the rm89 platform

Platform Usage Information

• IP address, device type, operating system, and web browser used
• Gaming session data including games played, session duration, and total wagering amounts
• Account activity logs such as logins, settings changes, and support interactions
• Cookie data and other tracking technologies as described in section 5

2How We Use Your Data

Collected information is used for lawful and transparent purposes. Below is a summary table of data usage at rm89:

3Data Storage & Security

Rm89 uses a multi-layered security infrastructure to ensure your data is always protected against unauthorised access, breaches, or misuse.

Technical Security Measures

• 128-bit SSL encryption — All communications between your device and rm89 servers are protected with industry-grade SSL encryption.
• Stored data encryption — Sensitive information such as passwords and financial details is encrypted using AES-256 algorithms before being stored.
• Multi-layered access control — Only staff with specific authorisation may access member personal data, and every access is logged for audit purposes.
• 24/7 security monitoring — Our automated monitoring system detects and addresses any suspicious activity in real time.
• Two-factor authentication (2FA) — rm89 supports two-factor authentication for an additional layer of protection on your account.

Data Retention Period

Rm89 retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable law. Generally:

• Active account data is retained for the duration the account remains active.
• After account closure, data is retained for a minimum of 5 years for legal compliance and fraud prevention purposes.
• Financial transaction logs are retained in accordance with applicable regulatory requirements.
• Data that is no longer required will be securely deleted or anonymized.

4Information Sharing with Third Parties

Rm89 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are certain situations where data sharing is necessary and lawful:

• Payment service providers — Payment gateway providers and transaction processors used by rm89 may require access to your financial information to process deposits and withdrawals. They are bound by strict confidentiality agreements.
• Technology service providers — Technical partners assisting in the operation of the rm89 platform, including cloud server services and security systems, may process your data as part of their services.
• Regulatory bodies & law enforcement — rm89 is required to disclose necessary information to competent authorities upon request in accordance with applicable law.
• Game service providers — Third-party game providers partnering with rm89 may process certain game session data for game operational purposes.
• Anti-fraud services — Identity verification and fraud prevention service providers that assist rm89 in identifying and addressing suspicious activity.

5Cookies & Tracking Technologies

Rm89 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your account.

Types of Cookies Used

• Essential Cookies — Required for core platform functionality such as Login session authentication and security. These cookies cannot be disabled.
• Performance Cookies — Collects information about how you use the rm89 platform to help us improve our services. This data is collected in aggregate and does not identify individuals.
• Functional Cookies — Stores your preferences such as language, display settings, and game preferences for a more personalised experience.
• Analytics Cookies — Helps us understand platform usage patterns for continuous improvement.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the rm89 platform. For more information on managing cookies, refer to your web browser's guide.

6Your Rights as a Data Owner

As a rm89 member, you have certain rights regarding your personal information. rm89 is committed to facilitating the exercise of these rights in an efficient and transparent manner.

7Children's Data Protection

Rm89 is an online entertainment platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

• All account registrations require strict age verification through the KYC process.
• If we discover that information from a minor has been collected, the account in question will be closed immediately and the data will be deleted.
• Parents or guardians who suspect their child has registered an account at rm89 are encouraged to contact our support team immediately.

8Cross-Border Data Transfer

In the course of providing services to members in Malaysia, your data may be processed or stored on servers located outside Malaysia. rm89 ensures that any such data transfers are carried out with adequate safeguards in place:

• Binding data processing agreements are signed with all partners that process data outside Malaysia.
• Data transfers are only carried out to countries or entities that provide an equivalent level of data protection.
• All cross-border data transfers comply with applicable data protection legal requirements.
• End-to-end encryption is applied to all sensitive data transfers to ensure security in transit.

9Changes to This Privacy Policy

Rm89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made:

• We will display a clear notice on the rm89 platform homepage at least 7 days before any changes take effect.
• You will be notified at your registered email address of any material changes.
• The "Updated" date at the top of this document will be revised to reflect the latest version.
• Continued use of the rm89 platform after the effective date of any changes constitutes acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to ensure you always understand how we manage your information.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rm89 handles your personal data, our team is here to help:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the rm89 platform
• Response Time: Within 3–5 business days for privacy-related inquiries

We take every privacy-related complaint seriously and will investigate and respond to all inquiries received within the specified timeframe. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority.